Website and location audit worksheet

Restaurant / branch: ____________________ Reviewed by: ____________________ Date / device / connection: ______________________________________________ ## 1. Run three guest tasks Task A — Find the menu and hours for a visit tonight. Starting link: ____________________ Result / hesitation: ____________________ Task B — Follow the correct ordering or reservation route. Starting link: ____________________ Result / hesitation: ____________________ Task C — Answer one common question about groups, arrival, or pickup. Question: ____________________ Result / hesitation: ____________________ Observe a tester without coaching. Record what happened, not what you expected. Use approved test methods; avoid accidental real orders or bookings. ## 2. Check the essentials - Restaurant and branch are clear on the first screen: Pass / Fail / Unknown - Menu is readable on a phone, with current prices: Pass / Fail / Unknown - Website and main public profile show correct normal and special hours: Pass / Fail / Unknown - Address, map destination, entrance, and pickup instructions agree: Pass / Fail / Unknown - Primary button describes what happens after tapping: Pass / Fail / Unknown - Ordering or booking handoff keeps the correct branch: Pass / Fail / Unknown - Form labels, errors, text size, and keyboard access have been checked: Pass / Fail / Unknown - Important content is not blocked by a pop-up or banner: Pass / Fail / Unknown - Unavailable times or sold-out items lead to a clear next step: Pass / Fail / Unknown - Someone owns future menu, price, and hours updates: Pass / Fail / Unknown ## 3. Choose the first three fixes For each: issue / guest consequence / priority / owner / due date / verification. 1. ______________________________________________________________________ 2. ______________________________________________________________________ 3. ______________________________________________________________________ Priority 1: broken or misleading action. Priority 2: avoidable friction. Priority 3: visual polish. “Unknown” needs investigation; it is not a pass. ## 4. Verify and maintain Retest the same tasks after the changes. Record the public result and completion date. Keep clicks separate from completed restaurant transactions. Next routine review: ____________________ Update contact: ____________________ Example issue: order button opens the wrong branch. Owner: website manager. Verification: test on a phone and confirm the branch at the destination.